PK9S Policy
Client understands that participation in Puppy Day School, Board & Train, Boarding, Private Training, Play Date, with Pawsitive K9 Solutions is not without some risk. Despite all the pets appearing healthy and being handled with the greatest amount of care and foresight, pets are not always predictable and the unexpected may occur.
1. Owner/Guardian. I represent that I am the owner and/or authorized guardian of my pet and I am fully authorized to enter this agreement.
2. Refusal of Service. I understand PAWSITIVE K9 SOLUTIONS reserves the right to deny service to any pet for any reason, at any time.
3. Pet Requirements: I represent that my pet meets all of the following requirements: (1) is 8 weeks of age or older, (2) is current on his/her required vaccinations (see required vaccines) (3) is on a monthly flea and tick preventative medication, (4) has been in good health for within the past 21 days prior to service, (5) my pet is not aggressive or toy protective, (6) I have completed the Dog or Puppy Profile.
4. Vaccines: Vaccination requirements are up to date according to my dogs age. For any group or taxi pets must have vaccination current on Rabies, Distember/Parvo, and Bordetella (Kennel cough). Vet Records must be submitted before dog can be in any of PAWSITIVE K9 SOLUTIONS group services.
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- At least one Distemper-Adenovirus
- 2-Parvo (DAP) vaccine or equivalent administered by a veterinarian a minimum of 10 days prior to starting group class, social outing, enrichment daycare or dog school.
- Bordetella vaccine (preferably an oral or intra-nasal vaccine) a minimum of 7 days prior to starting services
- Fecal examination
- Proactive de-worming for roundworms and hookworms (regardless of fecal results)
- Appropriate parasite prevention has been started (heartworm, intestinal, flea, tick).
5. Health. I represent that my pet has not had any contagious illnesses of any kind for 30 days prior to check in. I am aware and understand that PAWSITIVE K9 SOLUTIONS employees are not veterinarians and do not have backgrounds in animal medicine. PAWSITIVE K9 SOLUTIONS employees cannot diagnose or detect illnesses in the pets. If my dog is on medication and requires medication to be administered with the PAWSITIVE K9 SOLUTIONS staff I agree to assume all risk associated with the administration of medication by PAWSITIVE K9 SOLUTIONS during their care. In addition, I acknowledge and am aware that vaccines do not protect against all contagious illnesses that may affect my pet. I HEREBY AGREE TO INDEMNIFY PAWSITIVE K9 SOLUTIONS, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS AGAINST ANY CLAIMS MADE AGAINST PAWSITIVE K9 SOLUTIONS, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS AS A RESULT OF MY FAILURE TO INFORM PAWSITIVE K9 SOLUTIONS OF ANY PRE EXISTING MEDICAL CONDITIONS THAT MY PET MAY HAVE.
6. Flea and Ticks. I agree that if any fleas or ticks are discovered on my pet during any time while my pet is receiving services with PAWSITIVE K9 SOLUTIONS, that PAWSITIVE K9 SOLUTIONS may administer a flea bath and flea spot treatment at my expense. (If you have questions please contact)
7.Veterinarian Care & Emergency Medical Care. If the need for medical care should arise, all efforts will be made to use the veterinarian listed by you on the enrollment form. However, if that veterinarian is unavailable or other circumstances arise, Pawsitive K9 Solutions veterinarians will be contacted. Our employees are trained to follow our Emergency Medical Policy procedure which is in place for your pet’s safety. Dog owner phone number provided will be called, texts as well as the emergency contact person that is provided on your emergency contact form. I agree to allow The PAWSITIVE K9 SOLUTIONS to obtain veterinarian medical treatment for my pet, if, in its sole discretion it appears that, the pet is ill, injured, or exhibits any other behavior that would reasonably suggest that my pet might need medical treatment. Medical treatment may require transportation of my pet to receive care and I hereby authorize such transportation. I grant The PAWSITIVE K9 SOLUTIONS full authority to make decisions involving the medical treatment of my pet during its care with PAWSITIVE K9 SOLUTIONS. I agree that I am fully responsible for the cost of any such medical treatment and transportation.
8. Veterinarian Liability: I agree that I am assuming all risk of illness, disease, harm or otherwise to my pet by allowing my pet to participate in services at PAWSITIVE K9 SOLUTIONS. Furthermore, I agree that I am assuming all risk of the consequences associated with any decisions made by The PAWSITIVE K9 SOLUTIONS, relating to the medical care and transportation of my pet.I agree to be solely financially responsible for any and all veterinarian care of my pet while in the care of The PAWSITIVE K9 SOLUTIONS. RELEASE PAWSITIVE K9 SOLUTIONS, ITS OWNERS, EMPLOYEES, AND AGENTS FROM ALL LIABILITY AND FINANCIAL RESPONSIBILITY FOR SUCH INJURY. I FURTHER UNDERSTAND THAT IF MY PET BITES A HUMAN OR PET, THE PAWSITIVE K9 SOLUTIONS MAY CONTACT THE APPROPRIATE AUTHORITIES.
9. Transportation. I agree that if my pet is transported to or from by PAWSITIVE K9 SOLUTIONS, its employees or agents that I AGREE TO HOLD PAWSITIVE K9 SOLUTIONS, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS HARMLESS IN THE EVENT OF INJURY OR ACCIDENT DURING TRANSPORTATION.
10. Dog Groups. I understand that PAWSITIVE K9 SOLUTIONS utilizes small supervised playgroups where multiple dogs interact. I understand that dogs play with their mouth and paws, which can result in nicks and scratched on my pet. While PAWSITIVE K9 SOLUTIONS provides supervision in these small groups, I understand and agree that the PAWSITIVE K9 SOLUTIONS may not be able to prevent these nicks and scratches.
11. Aggressive behavior (lunging, growling, biting) towards other dogs. I certify that my dog is not aggressive towards other dogs and I understand that aggressive dogs are not permitted to participate in any group services with PAWSITIVE K9 SOLUTIONS. If my dog acts aggressively or exhibits unacceptable behavior, he/she may be separated from the other dogs if my dog is in any of the services that are group (ex. school, daycare). In the event of training I authorize the use in extreme cases, muzzles to control my pet for the protection of other pet guests and humans during training.
12. Abandonment Notice. I fully understand and agree that if I am scheduled to arrive home and services are to be completed, and I do not arrive or there is no response from owner or authorized representative after 14 calendar days, that my pet shall be deemed “abandoned” in accordance with California Civil Code 1834.5 and 1834.6. I understand if I abandon my pet with the PAWSITIVE K9 SOLUTIONS, PAWSITIVE K9 SOLUTIONS, in its sole discretion, will try to re-home my pet. I UNDERSTAND AND AGREE THAT IF I ABANDON MY PET WITH PAWSITIVE K9 SOLUTIONS, I MAY BE UNABLE TO RETRIEVE MY PET AND WILL HAVE NO RECOURSE AGAINST THE PAWSITIVE K9 SOLUTIONS. In addition, I understand that I will still be responsible for the unpaid charges incurred for my pet’s care.
13. Photo And Video Release. I agree to allow PAWSITIVE K9 SOLUTIONS to use my pet’s name and any images or video taken while he/she is in the care of the PAWSITIVE K9 SOLUTIONS in any form or format , for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.
14. Enrollment & Fees Policy: For extending services, balance must be paid in full prior to extension. I agree to pay for all fees, services, and products with a credit card, cash or check prior to beginning service in the case a service was added I agree to pay at the time of my dog’s checkout with PAWSITIVE K9 SOLUTIONS. I give express permission to the PAWSITIVE K9 SOLUTIONS to charge any of the credit card numbers provided on my Dog’s application for any unpaid fees, services or products. I further agree to pay the cost of any check or debit charges returned or challenged for any reason. An enrollment form and signed client agreement are required for enrollment.
15. Payment Policy:. Payment (cash, check, Credit Card, PayPal or VenMo) is due in full upon completion of the initial consult.
16. Cancellations Policy: Once a training program has started there are no REFUNDS. The client may reschedule or cancel one private training session without penalty. Any subsequent reschedules or cancellations will count as and be charged as a prepaid session in the training plan. A minimum of 48 hours is required to cancel a scheduled private session without penalty.
17. Holiday Charge Policy: Holiday charges will be an extra $15 per service for the following holidays: New Years Eve, New Years Day, Valentine’s Day, Spring Break, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
18. Weather Policy We are well equipped to weather the elements and be out in all kinds of weather. It doesn’t matter if it is raining or simply scorching hot, we will be out there and doing our jobs to the best of our ability. Please assume that despite any weather conditions, if you have an appointment scheduled with PAWSITIVE K9 SOLUTIONS we will show up.
19. Sick Dog Policy If you notice that your pet seems under the weather (vomiting, coughing, loose or bloody stools, lethargy, diarrhea or has been diagnosed with a contagious illness) it is best to cancel service. If your pet is scheduled for a playgroup and your pet is sick, he or she cannot come to group. It would be irresponsible of us to bring a sick dog along with other dogs where illness can spread very quickly. If your dog becomes ill while in our care, we will contact you as immediately. In most cases we will return the dog to your home where it can be more comfortable. At this point we will provide walking services for your dog until they are well. If your dog is diagnosed with kennel cough (Bordetella) he or she will not be allowed to return to regular playgroups for at least 15 days. Kennel cough is very contagious and spreads very quickly so we take extreme caution when an animal becomes infected. If we cannot get in touch with you to inform you of your pet’s condition and it is an emergency that requires medical attention we will act on behalf of the dog’s best interest, within reason, at the owner’s expense. We will transport your dog to its primary veterinarian as per our records. If your vet is unavailable, we will take the animal to our local Animal Hospital, our preferred veterinary hospital, or if necessary, to an emergency care facility. All medical expenses will be the responsibility of the sick/injured dog’s owner.